Terms and Conditions - Product Warranty

The warranty is subject to the Oxford Cryosystems Ltd’s (OCL) Terms and Conditions of Sale.

OCL warrants to the Buyer that the goods sold for use hereunder will be free from defects in material and workmanship under normal use and operation for 12 months from the date of shipment from OCL’s premises.

In order to obtain the benefits of the warranty the Buyer must first notify OCL of the defects. An OCL representative will verify the nature of the defect and if it is covered by this warranty, OCL will issue the Buyer with a RMA number and provide the Buyer with instructions on how to return the goods to OCL. The Buyer must return the goods according to instructions from OCL, complete with a written description of the claimed defect and RMA number. The goods should be packed safely, preferably in itsoriginal packaging prior to return.

The Buyer shall meet the cost of shipping the defective goods to OCL and OCL will pay any return costs to the Buyer.

OCL’s obligation under this warranty is limited to its option to repair or replace goods that are proven to be defective when used under normal operating conditions and within specification. This warranty does not cover any changes made by the customer, depreciation of the goods or claims for compensation.

No warranty is given for damage resulting from misuse or fair wear and tear. In addition, this warranty does not cover any costs incurred in damage arising from the dismantling or reassembly of any of the goods, or for consequential losses of time or materials caused by Cryostream failure.